This policy explains what the Client may expect from Qbit and what Qbit need from the Client in relation to
personal data provided by the Client. Please read this carefully as this policy is legally binding when the
Client uses Qbit Services. Unless the context otherwise requires, each capitalized term used but not defined
herein shall have the meaning ascribed to it in the General Terms and Conditions.
For the purpose of the relevant data protection regulations, Hangzhou Qbit Network Technology Co., Ltd.
(杭州趣比汇网络科技有限公司) shall be the “Data Controller” of the information hereunder. If there shall be any
questions about how Qbit protects or use the data, please contact email@example.com.
As Qbit Services shall be only used by business rather than individuals, in this Policy, by “your personal
information” or “your personal data”, we mean the personal information and data provided by you of your
executives, directors, employees, agents, or legal representative.
1. How do we protect your personal information.
1.1 We are serious about guarding the security of your personal information and use a secure server to store
your personal information. All information you provide to us is stored on our secure servers.
1.2 As you will know, the transmission of information via the internet is not completely secure. Although we
will do our best to protect your personal data, we cannot guarantee the security of your data during
transmission, and any transmission is at your own risk. Once we have received your information, we will use
strict procedures and security features to try to prevent unauthorized access.
1.3 We restrict access of your personal information to those employees of Qbit who have a business reason for
knowing such information. We continuously educate and train our employees about the importance of
confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards
that comply with the relevant laws and regulations to protect your personal information from unauthorized
2. Information we may collect from you.
We may collect and use the following data about you:
2.1 Information you give us.
(a) You may give us information about you when you sign up to use our service, e.g. when you provide us with
personal details, such as name, address, email address, ID number, and/or phone number of your executives,
directors, employees, agents, or legal representative. This also includes information you provide through your
continued use of Qbit Services, participate in discussion boards or other social media functions on our Website
or App, enter a competition, promotion or survey, and when you report a problem with Qbit Services. The
information you give us may include the name, address, e-mail address, phone number, financial information
(including credit card, debit card, or bank account information), payment reason, geographical location, ID
number, social security number, personal description and photograph of your executives, directors, employees,
agents, or legal representative.
(b) We may also need additional commercial and/or identification information from you e.g. if you send or
receive certain high-value or high volume transactions or as needed to comply with our anti-money laundering
obligations under applicable law.
(c) In providing the personal data of any individual by you to us during your use of Qbit Services, you promise
that you have obtained consent from such individual to disclose his/her personal data to us, as well his/her
consent to our collection, use and disclosure of such personal data, for the purposes set out in this Privacy
2.2 Information we collect about you.
With regard to your use of Qbit Services we may automatically collect the following information:
(a) details of the transactions you carry out when using Qbit Services, including geographic location from
which the transaction originates;
(b) technical information, including the Internet protocol (IP) address used to connect your computer to the
Internet, your login information, browser type and version, time zone setting, browser plug-in types and
versions, operating system and platform;
(c) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through
and from our Website or App (including date and time); products you viewed or searched for; page response times,
download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), and methods used to browse away from the page and any phone number used to call our Customer
2.3 Information we receive from other sources. We may receive information about you if you use any of the other
websites we operate or the other services we provide. We are also working closely with third parties and may
receive information about you from them.
the banks you use to transfer money to us will provide us with your basic personal information, such as your
name and address, as well as your financial information such as your bank account details;
business partners may provide us with your name and address, as well as financial information, such as card
advertising networks, analytics providers and search information providers may provide us with pseudonymized
information about you, such as confirming how you found our website;
credit reference agencies do not provide us with any personal information about yourself, but may be used to
corroborate the information you have provided to us.
experience and also allows us to improve our services.
3.2 Qbit also uses the following types of cookies:
Analytical and performance cookies These allow us to recognize and count the number of visitors to our website,
and see how visitors browse around our website, so we can improve it where necessary.
Targeting cookies These allow us to see what pages and links you have visited so we can provide more relevant
ads. We may share this information with other organizations for the same purpose.
Google Analytics cookies These identify and analyses website trends, but do not identify you
These cookies are all "session cookies", which means that they will end when you close your website
4. Uses made of the information
We use your information in the following ways:
(a) to carry out our obligations relating to your contract with us and to provide you with the information,
products and services;
(b) to comply with any applicable legal and/or regulatory requirements;
(c) to notify you about changes to Qbit Services;
(d) as part of our efforts to keep Qbit Services safe and secure;
(e) to administer Qbit Services and for internal operations, including troubleshooting, data analysis, testing,
research, statistical and survey purposes;
(f) to improve Qbit Services and to ensure that they are presented in the most effective manner;
(g) to measure or understand the effectiveness of advertising we serve and to deliver relevant advertising to
(h) to allow you to participate in interactive features of Qbit Services, when you choose to do so;
(i) to provide you with information about other similar goods and services we offer;
(j) to provide you, or permit selected third parties to provide you, with information about goods or services
we feel may interest you; or
(k) to combine information, we receive from other sources with the information you give to us and information
we collect about you. We may use this information and the combined information for the purposes set out above
(depending on the types of information we receive).
5. Disclosure of your information
5.1 We may share your information with selected third parties including:
(a) affiliates, business partners, suppliers and sub-contractors for the performance and execution of any
contract we enter into with them or you;
(b) advertisers and advertising networks solely to select and serve relevant adverts to you and others;
(c) analytics and search engine providers that assist us in the improvement and optimization of our site;
(d) our group entities or subsidiaries - which can be found by clicking here.
5.2 We may disclose your personal information to third parties:
(d) in the event that we sell or buy any business or assets, in which case we may disclose your personal data
to the prospective seller or buyer of such business or assets;
(e) if we are under a duty to disclose or share your personal data in order to comply with any legal
obligation, or in order to enforce or apply our Customer Agreement and other applicable agreements; or to
protect the rights, property, or safety of Qbit, our customers, or others. This includes exchanging information
with other companies and organizations for the purposes of fraud protection and credit risk reduction;
(f) to assist us in conducting or co-operating in investigations of fraud or other illegal activity where we
believe it is reasonable and appropriate to do so;
(g) to prevent and detect fraud or crime;
(h) in response to a subpoena, warrant, court order, or as otherwise required by law;
(i) to assess financial and insurance risks;
(j) to recover debt or in relation to your insolvency; and
(k) to develop customer relationships, services and systems.
5.3 We do not have a published list of all of the third parties with whom we share your data with, as this
would be heavily dependent on your specific use of Qbit Services.
6. Where we store your personal data
6.1 The data that we collect from you shall be stored within the territory of the United States of America. In
the event that applicable laws and regulations requires otherwise, we may transfer and store the data to
Mainland China. Thus, such data may be transferred to, and stored at, a destination outside the European
Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of
our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your payment order, the
processing of your payment details and the provision of support services. By submitting your personal data, you
agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your
7. Sharing your data outside of the EEA
7.1 In order to provide Qbit Services to you, it is sometimes necessary for us to transfer your data to the
third parties through the border of Mainland China and/or the EEA. In these cases, we ensure that both ourselves
and our partners take adequate and appropriate technical, physical and organizational security measures to
protect your data. We also ensure we have appropriate contractual protections in place with these third
8. Profiling and Automated Decision Making
8.1 We may use some instances of your data in order customize Qbit Services and the information we provide to
you, and to address your needs - such as your country of address and transaction history. For example, if you
frequently send funds from one particular currency to another, we may use this information to inform you of new
product updates or features that may be useful for you. When we do this, we take all necessary measures to
ensure that your privacy and security are protected - and we only use pseudonymized data where ever possible.
This activity has no legal effect on you.
9. Data Retention
9.1 As a regulated financial institution, Qbit is required by law to store some of your personal and
transactional data beyond the closure of your account with us. Your data is only accessed internally on a
need-to-know basis, and it will only be accessed or processed if absolutely necessary.
9.2 We will always delete data that is no longer required by a relevant law or jurisdiction in which we
9.3 Retention periods defined for the storage of your data can be found by clicking here.
10. Your Rights
10.1 You have the right to ask us not to contact you for marketing purposes by contacting us via the customer
manager appointed by Qbit as shown on the Dashboard or at firstname.lastname@example.org.
10.2 You have the right to correct any personal information We hold on you that is inaccurate, incorrect, or
out of date.
10.3 You have the right to ask us to delete your data when it is no longer necessary, or no longer subject to a
legal obligation to which Qbit is subject to.
10.4 You have the right to transfer your personal data between data controllers, for example, to move your
account details from one online platform to another.
10.5 Qbit Services may, from time to time, contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have
their own privacy policies and that we do not accept any responsibility for them. Please check these policies
before you submit any personal data to these websites.
11. Access to Information
11.1 Subject to applicable laws, you may have the right to access information we held about you. Your right of
access can be exercised in accordance with the relevant data protection legislation.
12. Changes to this Policy